POLICIES AND PROCEDURES
The sole purpose for gathering personal information is to enable Islandlink to serve you better and for you to book your travel arrangements with Islandlink - online at your convenience. It also gives you access to our 'Reward' system available only to those who utilize our online booking facility.
The content of this information is limited to what you voluntarily provide and we undertake to never sell or disclose that information to any third party for any reason whatsoever.
Personal information will only be retained for as long as you choose to use the services of Islandlink online. You may request Islandlink to remove your personal information from our electronic files at any time.
Islandlink does not retain credit card or cheque information. Credit cards used to pay for travel on Islandlink are processed on a secure site operated and maintained by Moneris Solutions (An RBC Royal Bank / Bank of Montreal Joint Investment). Islandlink will not be held liable for any failure of this site to protect member information.
If you require further information please call Islandlink at 1-250-954-8257 or 1-604-970-4990.
On-line Reservations:
Everybody booking on-line is required to become a member of the system; there is no charge for membership, and membership may be revoked at any time by written notice to Islandlink. A $15.00 administration fee will be charged for closing an account.
Booking on-line requires on-line payment, either by credit card (Visa and Mastercard only), or by payment from the member's Reward account, or a combination of these two. On-line reservations may be cancelled on-line up to the cut-off (11:59pm on the day before travel); cancellations will incur a $2.00 per ticket cancellation fee. The net refund (after application of the cancellation fee, and the re-estimate of the Reward) is credited to the Member's Reward account. Funds held in a member's Reward account may only be used to purchase travel on-line from Islandlink, except when the account is closed.
Reservations made on-line are rewarded by cash Rewards that are credited to the Member's Reward account at the completion of each on-line purchase transaction. The level of Reward is variable dependent on the volume of travel purchased and the length of time before travel commences, for each transaction. Rewards earned in an on-line purchase transaction may be used to purchase travel in any future on-line transaction.
Telephone Reservations:
Reservations made by telephone do not earn Rewards, and may not use existing banked Rewards. Telephone reservations may be paid for only by paying cash to the driver at the time of travel. Drivers will not accept credit card payments for travel. Islandlink does not discriminate by age of passenger. Everybody is treated the same in the booking process, irrespective of age. Passengers without a reservation travel on a standby basis and pay cash to driver.
Office Hours: 7:00am to 7:00pm daily, except January 1st. and December 25th.
In the event the Islandlink on-line reservation system crashes or otherwise fails to perform in a usual and reasonable manner, Islandlink, its affiliates and suppliers will not be held liable for the effects of any resulting inconvenience or interruption to passenger travel plans. Islandlink will do everything possible to ensure the on-line reservations system performs in accordance with its design parameters.
Vehicle Operation:
Islandlink maintains and services its vehicles in accordance with manufacturer instructions, and checks are made in accordance with Motor Vehicle and Passenger Transportation Branch requirements. Despite this, mechanical breakdowns do occur from time to time. In this case, Islandlink will do everything in its power to provide alternative transportation, but will not be held liable for missed third party carrier connections.
BC Ferries:
Islandlink will not be held liable for the effects of late ferry arrival or departures on passenger travel plans.
Weather:
Poor weather that results in dangerous road conditions can impact on-time performance. Islandlink will not be held liable for missed connections or other interruptions due poor weather conditions. Islandlink reserves the right to cancel planned trips in the event passenger and / or vehicle safety is compromised.
Accidents:
The limited alternate route opportunities on Vancouver Island can cause severe traffic congestion in the event of a road accident. In the event traffic is held up due to an accident, Islandlink will not be held liable for any missed connections that may result.